eBay Trading Assistance

Do you want to buy or sell on eBay? eBay is a fascinating place to buy and sell goods.  Although relatively easy to get started, there are lots of things to learn whether you’re buying or selling.  We can help and show you how to get the best out of eBay.

What is eBay?

eBay is an online marketplace for buyers and sellers. Learn more about the company on Wikipedia.

How this service works

  • We will discuss your intended use of eBay and help your decide whether to register as an individual or business
  • We will help you register with eBay UK
  • We will help you create a Paypal account
  • We will link any available credit or debit cards that you want to use for payment
  • We will help you to confirm delivery addresses
  • You’ll be given a guided tour of the interface and useful features of the website
  • If appropriate, we can help you find and purchase an item or create a listing to sell an item

  • We can only purchase items classed as ‘NEW’ which are available for immediate purchase (BIN items) and for residential customers only
  • Any items to be bought will need to be paid for upfront prior to purchase
  • A standard non-refundable service charge of £5 applies to each purchase
  • Bought items will need to be picked up within 48 hours of delivery
    • You will be notified once the item has been delivered
  • Items that need to be returned will be done at your cost by you
  • We will refund the cost of the item to you once we have received a refund from the seller

  • We will discuss the item to be sold and decide on:
    • Listing format (Buy it now or auction)
    • Starting Price
    • Reserve Price
    • Pictures of Item
    • Listing Duration
    • Posting and Packing Cost
    • Local Pickup options
    • Delivery Options
    • Payment Options
    • Fixed Price
    • Best Offers
    • Returns
    • Fees and Charges
    • Any FAQs
  • We will list the item in the appropriate format with the appropriate images in the right category
  • We will liaise with you to respond to questions or offers from buyers
  • Once an item has been sold and we have payment, we will notify you and provide you with details of where to send the item
    • This should always be via trackable means (i.e. Recorded Delivery, Special Delivery on courier)
  • Payment will be transferred to you via cheque or bank transfer once either of the following happens:
    • We receive positive feedback on eBay for the sale or
    • 10 days have passed from the date of the sale
  • Basic fees and charges for selling an item include:
    • £5 non-refundable administration fee
    • 25% of the final amount received (once eBay fees have been taken)

Important Notice
Questions about this service?

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Opening Hours

Mon - Fri: 7PM - 10PM
Saturday: 10AM - 10PM
Sunday: 10AM - 10PM

Times may vary for bank holidays or religious events.

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