Our Service Committment

We provide ourselves on the service we provide to clients. It has three parts.

  • We don't lie, misrepresent or cheat with our clients with regards to costs, or any other aspect of their dealings with us.
  • We don't try to confuse our customers in technical jargon they won't understand.
  • We give accurate estimates and quotes for work which we aim to stick to 99% of the time - any variations are explained clearly.
  • We aim to provide accurate and technical guidance to clients to help them improve their technical proficiency and solve their own issues where appropriate and without risk.
  • We aim to be approachable by any member of the public - no matter what colour, age, sex or religion you are.
  • We will try to help you in whatever way we can - no question is too silly or small to ask.
  • We will readily come and discuss things with you face to face if you are in High Wycombe, or at a mutually convenient time if you live outside of High Wycombe.
  • We will happily use any service or facility available to you or us to try and help you, which includes (but isn't limited to):
    • Email
    • Telephone
    • Instant Messaging
    • Message Boards
    • Remote control of your PC
  • We will endeavour to provide a response to any email you send us within 48 hours
  • We will endeavour to respond to any voicemails within 24 hours.
  • Any appointments you request will be scheduled and attended by Mughal Computer Services on time.
  • We offer support by email if you are an existing client.
  • We aim to provide you with real value for money by keeping our costs low, and by making sure our charges are not over-inflated.

Avatar"We had a serious problem caused by some malware which rendered our Acer PC obselete. It wouldn't boot into Windows Vista or allow us to use Safe Mode. The vendor we bought the PC from quoted us £100 and a two week wait while they inspected our PC.

Imran however fixed our PC in less than 24 hours at a fraction of the cost. I recommend him highly!"
B. Hussain, Totteridge

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Opening Hours

Mon - Fri: 7PM - 10PM
Saturday: 10AM - 10PM
Sunday: 10AM - 10PM

Times may vary for bank holidays or religious events.

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